jets7's Privacy Policy — Your Data Is Our Responsibility

Introduction & Purpose of This Policy

jets7 is a secure and reliable online betting and casino platform serving users in Bangladesh. We take the personal privacy of our users very seriously. This privacy policy ("Policy") describes how jets7 collects, stores, uses, and protects your personal information.

The main purpose of this policy is to clearly inform you of what data we process and why. We believe that transparency around data is the foundation of a healthy and trustworthy service relationship. Whenever you use the jets7 platform, register an account, or interact with us in any way, you come under this policy.

This policy applies only to jets7's own website and platform. Third-party websites or services are governed by their own privacy policies, for which jets7 is not responsible.

What Information We Collect

The following types of information may be collected in order to create and manage your account and provide services on the jets7 platform:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information — such as a bKash, Nagad, or Rocket account number, or partial bank account details
• The content of your communications with our support team

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device model
• Date and time of access to the platform
• Pages and features visited during your session
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of betting and gaming activity
• History of bonuses and promotional offers received

Purpose & Use of Data Collection

jets7 uses your information only for specific, legitimate, and necessary purposes. These purposes are described in detail below:

3.1 Account Management & Service Delivery

Your information is used to create and manage your account, verify your identity, and correctly deliver all platform services. This includes processing transactions, awarding bonuses, and tracking gaming activity.

3.2 Security & Fraud Prevention

Information is used to ensure platform security and to detect and prevent any unauthorized access, fraudulent activity, or money laundering attempts. jets7 uses SSL encryption and advanced security technology for all security matters.

3.3 Legal Compliance

Information is stored and processed where required under applicable laws and regulations.

3.4 Customer Support

When you seek assistance through our 24/7 live chat or email, your account information is used to provide more effective support.

3.5 Responsible Gaming

Gaming activity data is analyzed to identify potentially problematic gaming behavior and to offer support where needed.

Data Sharing & Disclosure

jets7 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in the following specific circumstances:

• Payment Processors: Limited information is shared with payment service providers such as bKash, Nagad, Rocket, or bank transfer services to complete financial transactions.
• Technology Service Providers: With trusted technology partners who operate under strict confidentiality agreements, for the purpose of running the platform.
• Legal Obligations: In response to a court order or a lawful request from a competent authority.
• With Your Consent: If you explicitly consent to sharing information with a specific third party.

In all cases of data sharing, the principle of using only the minimum necessary information is followed.

Data Protection & Security Measures

jets7 follows industry-standard security technologies and practices to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmitted on the platform is protected through SSL/TLS encryption.
• Access Controls: Through strict internal access control systems, only authorized personnel can access the necessary data.
• Regular Security Reviews: The platform's security framework is regularly reviewed and updated.
• Data Minimization: The principle of collecting and storing only the necessary data is followed.
• Secure Data Centers: Data is stored in a protected server environment.

Cookies & Tracking Technologies

jets7 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. Without them, login sessions, security verification, and transaction processing cannot be completed.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings (such as language preference), giving you a more convenient experience on each visit.

6.3 Analytics Cookies

Anonymous statistical data is collected to understand which parts of the platform are used most and where improvements are needed.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect how the platform functions.

Data Retention Period

jets7 retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Account Information: For as long as your account is active, and for a specified period after account closure as required by law.
• Financial Transaction Records: As required by applicable law for financial crime prevention and audit purposes.
• Communication Records: Support-related communication history is retained for issue resolution and quality assurance.
• Technical Data: Generally retained for a limited period.

When the retention period expires or the data is no longer needed, it is securely deleted or anonymized.

Your Rights & Controls

As a jets7 user, you have several important rights over your own information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If there are any inaccuracies in your information, you can request that they be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Object: You can object to the processing of your information for specific purposes.
• Data Portability: You can request to receive your information in a common format.
• Right to Opt Out of Marketing: You can stop promotional communications at any time.

Protection of Minors' Data

The jets7 platform is for users aged 21 and over only. We do not knowingly collect any personal information from minors. If we have evidence that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

A note to parents and guardians — if you believe that your child or a minor you know has created an account on this platform, please notify our support team immediately.

International Data Transfers

In the course of operating the jets7 platform, your information may in some cases be processed or stored outside of Bangladesh. In such cases, it is ensured that the standard of data protection is maintained and that appropriate contractual safeguards are in place.

Any international data transfer complies with all the terms of this privacy policy and the same level of protection for your information is ensured.

Policy Changes & Updates

jets7 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy:

• A clear notice will be provided on the platform.
• Registered users may be notified by email.
• You may be asked to consent to the updated policy.

Continued use of the platform after the notice will be considered your acceptance of the updated policy. You are therefore encouraged to review this page regularly.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us using the details below: